We have 48 hours return policy, which means you have 48 hours after receiving your item to request a return.
We accept return only if the product will be wrong (you do not receive the product you order) or damage.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@chamkara.com or WhatsApp. Please note that returns will need to be sent to the following address: Chak No.557/EB, Adda Machhianwala, Tehsil and District Vehari , Vehari, Punjab, 61070, Pakistan.
If your return is accepted, weâll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that if your country of residence is not Pakistan, shipping your goods may take longer than expected. You can always contact us for any return questions at admin@chamkara.com or WhatsApp.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase. Refunds We will notify you once weâve received and inspected your return to let you know if the refund was approved or not. If approved, youâll be automatically refunded to your Easypaisa, JazzCash, or other bank accounts within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since weâve approved your return, please contact us at admin@chamkara.com.
